FAQ

1. What types of products do you offer?
We specialize in high-quality electrical appliances for skin and hair care, including LED therapy masks, hair removal devices, hair dryers, straighteners, scalp massagers, and more.

2. Are your devices safe to use at home?
Yes, all our devices are designed for safe, effective home use. They undergo rigorous quality checks and are compliant with international safety standards.

3. Do your products work on all skin and hair types?
Most of our devices are suitable for all skin tones and hair types. Specific compatibility is mentioned on each product page for your convenience.

4. How often should I use these devices?
Usage frequency varies by product. Detailed instructions and recommended usage schedules are included in every product manual and listed on our website.

5. Are your devices rechargeable or battery-operated?
We offer both rechargeable and battery-operated devices. Please check the specifications on the product page to see the power source.

6. Do you offer warranties on your products?
Yes, we provide a limited warranty on most of our devices. Warranty duration and coverage details are available on each product’s page and in the user manual.

7. What is your return and exchange policy?
We offer a hassle-free return and exchange policy within a specific time frame (usually 14–30 days), provided the item is unused and in its original packaging. Please refer to our Return Policy page for full details.

8. How long does shipping take?
Shipping times vary depending on your location. Standard delivery typically takes 5–15 business days. Expedited options may be available at checkout.

9. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery times may vary based on destination.

10. How do I clean and maintain my device?
Each product comes with a user manual containing cleaning and maintenance instructions. For general guidance, we recommend wiping the device with a soft, damp cloth after each use and storing it in a dry, cool place.

11. Can I use skin or hair care products with your devices?
Yes, many of our devices are designed to work with serums, creams, or oils. However, it's important to check compatibility with each device and avoid using any harsh or abrasive products.

12. How can I contact customer support if I have an issue?
You can reach our customer support team via email or through our Contact Us page. We’re always happy to help with any questions, concerns, or order-related issues.